FAQ
Access Numbers:
Please choose your local access number for using Lime Telecom services.
Adelaide |
08 8122 0020 |
Hobart |
03 6200 8390 |
Albury |
02 6000 1330 |
Kalgoorlie |
08 9009 4334 |
Alice Springs |
08 8902 0050 |
Katoomba |
02 4700 0980 |
Armidale |
02 6700 3999 |
LaTrobe Valley |
03 5114 0289 |
Ballarat |
03 5300 1180 |
Launceston |
03 6300 0050 |
Bathurst |
02 6301 3924 |
Lismore |
02 6607 1990 |
Bendigo |
03 5400 1950 |
Mackay |
07 4900 4889 |
Brisbane |
07 3107 0020 |
Mandurah |
08 9500 3556 |
Bunbury |
08 9702 1322 |
Melbourne |
03 9912 2488
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Bundaberg |
07 4100 0924 |
Mildura |
03 5008 4778 |
Bundaberg |
07 4100 1310 |
Newcastle |
02 4906 0020 |
Byron Bay |
02 6608 0030 |
Nowra |
02 4402 7995 |
Cairns |
07 4000 1040 |
Orange |
02 6304 1012 |
Campbelltown |
02 4600 3050 |
Penrith |
02 4701 4020 |
Canberra |
02 6101 0020 |
Perth |
08 6260 0020 |
Coffs Harbour |
02 6601 8270 |
Port Douglas |
07 4010 6990 |
Dandenong |
03 8712 9950 |
Port Macquarie |
02 6500 1320 |
Darwin |
08 8900 8330 |
Rockhampton |
07 4900 2924 |
Devonport |
03 6400 6277 |
Shepparton |
03 5800 0050 |
Dubbo |
02 6804 9016 |
Sunshine coast |
07 5400 0050 |
Geelong |
03 5200 3050 |
Sydney |
02 8324 8800 |
Geraldton |
08 9904 7322 |
Tamworth |
02 6712 4016 |
Gladstone |
07 4906 2016 |
Toowoomba |
07 4600 2289 |
Gold Coast |
07 5511 8020 |
Townsville |
07 4700 1100 |
Gosford |
02 4300 1230 |
Wagga Wagga |
02 6900 1341 |
Goul burn |
02 4803 4970 |
Wamambool |
03 5516 7002 |
Griffith |
02 6903 5050 |
Wollongong |
02 4200 0020 |
Hervey Bay |
07 4112 3277 |
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If your local number is not listed, you can use the following numbers to access our services.
Please note surcharge apply.
- Toll Free Access Number (Any where in Australia) 1800 090 373
- Nation Wide Access Number (local call charges) 1300 780 197
How to use your phone card:
1- Dial access number of your Origin City
- Choose from the above access numbers
2- Select languages
Press 1 for English, Press 2 for Chinese, Press 3 for Arabic, Press 4 for Vietnamese, Press 5 for Korean
3- Enter Your Pin(Card) Number follow by # key
4- Press number 1 to make a call or press number 2 to add credit to your account
5- Dail your destination number
For international call: 0011+ country code+area code(without 0)+phone number + #key
For national call: Area code+ Phone number + # key
For mobile call in Australia: Mobile number + # key
Press ## key if you need to make follow up call.
Pinless Service, Using your phone card without PIN number:
It is simple and easy - by registering your phone number with us, you can use phone card without dialing PIN number each time.
this service will be provided to you free of charge, Please contact us 1300 79 43 79 or eamil support@limetelecom.com.au or send online request fom to us.
Call record statement:
Please send email to support@limetelecom.com.au requesting call record form to be sent to you. Please Charges apply providing call statments.
Important Notice if you are using yahoo or hotmail once you make purchase from Lime Telecom:
If you are using hotmail or yahoo email account to sign up in our website, then please follow this instructions to make sure you will get the pin by email as well without any problem. Because we receive several complains from user who are using free hotmail or yahoo email account, saying that they didn't receive our email. Apparently hotmail or yahoo put our email inside your junk Email or spam box. Fix filters so PIN emails go straight to our inbox and not to a junk folder.
Yahoo Mail users please check your "BULK" folder for our email
Please follow these instructions to make sure you will receive our email inside your yahoo inbox:
- Log on to your yahoo e-mail account
- Click on Add Contact button
- Add new contact with this detail :
name= Limetelecom
Email = sales@limetelecom.com.au
- Then Click Save Contact.
Hotmail users please check your "JUNK E-MAIL" folder for our email
Please follow these instructions to make sure you will receive our email inside your Hotmail inbox:
- Log on to your hotmail email account
- Click Mail , then options (next to the help link , located on the top right side)
- Click on the Junk E-mail Protection
- Click on Safe List link
- Then key in Limetelecom.com.au in the 'Type an address or domain:' field then click the Add button
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