• Access Numbers
• How to use your phone card
• Pinless Service, Using your phone card without PIN number
• Call record statement
• Important Notice if you are using yahoo or hotmail once you make purchase from Lime Telecom

Access Numbers:
Please choose your local access number for using Lime Telecom services.

If your local number is not listed, you can use the following numbers to access our services.

Please note surcharge apply.

• Toll Free Access Number (Any where in Australia) 1800 090 373

• Nation Wide Access Number (local call charges) 1300 780 197

How to use your phone card:

1- Dial access number of your Origin City
- Choose from the above access numbers

2- Select languages
    Press 1 for English, Press 2 for Chinese, Press 3 for Arabic, Press 4 for Vietnamese, Press 5 for Korean

3- Enter Your Pin(Card) Number follow by # key

4- Press number 1 to make a call or press number 2 to add credit to your account

    For international call: 0011+ country code+area code(without 0)+phone number + #key

    For national call: Area code+ Phone number + # key
    For mobile call in Australia: Mobile number + # key

Press ## key if you need to make follow up call.

Pinless Service, Using your phone card without PIN number:

It is simple and easy - by registering your phone number with us, you can use phone card without dialing PIN number each time.
this service will be provided to you free of charge, Please contact us 1300 79 43 79 or eamil  support@limetelecom.com.au or send online request fom to us.

Call record statement:

Please send email to support@limetelecom.com.au requesting call record form to be sent to you. Please Charges apply providing call statments.

Important Notice if you are using yahoo or hotmail once you make purchase from Lime Telecom:

If you are using hotmail or yahoo email account to sign up in our website, then please follow this instructions to make sure you will get the pin by email as well without any problem. Because we receive several complains from user who are using free hotmail or yahoo email account, saying that they didn't receive our email. Apparently hotmail or yahoo put our email inside your junk Email or spam box. Fix filters so PIN emails go straight to our inbox and not to a junk folder.

Yahoo Mail users please check your "BULK" folder for our email
Please follow these instructions to make sure you will receive our email inside your yahoo inbox:

1. Log on to your yahoo e-mail account
2. Click on Add Contact button
3. Add new contact with this detail :

name= Limetelecom
Email = sales@limetelecom.com.au

4. Then Click Save Contact.

Hotmail users please check your "JUNK E-MAIL" folder for our email

Please follow these instructions to make sure you will receive our email inside your Hotmail inbox:

1. Log on to your hotmail email account
2. Click Mail , then options (next to the help link , located on the top right side)
3. Click on the Junk E-mail Protection
4. Click on Safe List link
5. Then key in Limetelecom.com.au in the 'Type an address or domain:' field then click the Add button